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FAQ’s

Frequently Asked Questions about our Hair Systems

What’s a hair system?

A hair system is a non-surgical, hair product also formally referred to as a wig or a toupee.

Why is it called a hair system or non-surgical hair replacement system and not a wig? What the difference?

The terms hair systems, non-surgical hair replacement systems or wigs are just that, terms. With the industry and products evolving over the last few decades, the term wigs, have become in many ways redundant as the hair systems become more modern and natural in appearance than ever before.

Are stock hair systems better than bespoke?

The advantage that bespoke hair systems has over stock is their ability to be further customised through their natural, modern appearance. The choice of hair system will remain with the customer and what your preference may be based on your circumstances. At present time, hair4all London only offers bespoke hair systems as we have more flexibility in producing a higher quality product to our customer base.

Are your hair systems itchy?

Modern hair systems are made to be light and comfortable. The days of itchy systems are long gone. A properly fitted, well-ventilated cap will ensure that you hardly notice the feathers on your head.

What is the best way to clean the hair system?

The process involved is very easy, and we will explain the full process during your fitting. Alternatively, please feel free to check out our maintenance videos on our YouTube channel. For more information, please click here.

Does the hair system fade?

All hair systems fade in time, but the better the quality of the hair system is, the less time it will fade.

Does the hair system smell at all?

No, you will not encounter any issues with smells if you are regularly maintaining your hair system with daily routines.

I suffer from sensitive skin will your hair systems irritate my current condition?

Our hair systems are designed to fit and withheld such occurring problems as sensitive skin allergies. Additionally, we will assess the extent of your skin during the free consultation in order to create a hair system that won’t cause you any problems.

Is it difficult to maintain a hair replacement system? And can I style it?

Looking after a hair system is no more difficult than looking after your own hair. The rules are virtually the same, the only difference is you need to take a little extra care with your system and ensure you have been shown how to properly maintain it by a stylist.

What materials are used in order to create my hair system?

All of our custom handmade systems are produced using hair donors and foundation bases compatible to your scalp.

Will a hair system damage my scalp and increase hair loss?

Providing the hair system is kept clean and is well maintained then it will not damage your scalp or existing hair. In fact, the system will offer a level of protection against the sun and will protect sensitive scalps from the elements.

How easy is it for the hair system to fall off?

A properly attached hair system will stay on your head for weeks. It will withstand all your daily activities, including going to the gym, swimming and walking through a gale.

Is it a toupee?

The term toupee, wig or hair piece has been used in the past in reference to the product, but with the ever-growing popularity of product becoming more modern and natural, it is not referred to as a hair system.

Do you sell any products that will maintain my hair system?

Yes, we have an online store coming soon or alternately please contact our team on 01454 321335 for assistance.

If I wanted to have a curl in my hair system is that possible?

If you provide a hair sample that is 1½ inches long, it will be enough for our technicians to match the wave or curl exactly from the sample.

What’s the difference between ‘Human’ and ‘Synthetic Hair’?

Human Hair is exactly what it suggests, it is ‘like your own’, easy to maintain and looks completely natural. Whereas Synthetic Hair is mass produced and made out of materials that are non-human hair.

Do you offer customizations to your hair systems, such as hair styles, highlights, colour and densities?

All of our bespoke hair systems can be designed and created based on your own preferences, such as hair styles, highlights, colours or densities.

What is the difference between a ‘European’ and ‘Asian’ hair replacement system for men and women?

There are no differences between Asian men, women and European systems other than the hair colour, texture and the base, which should be a darker colour to allow for the type of skin.

What help or assistance will I get once I have purchased the hair system?

Our team are always on hand to assist you and you can contact them at anytime for assistance. Alternatively, you can visit your account page which has the latest advice from our team via, Existing Clients page which we will be introducing soon.

Which is better, tape or adhesive for attaching hair systems?

They both work extremely well, and it really depends on the client’s choice. Things to consider are, how oily is your scalp and of course your lifestyle. Our tapes and adhesive are medical grade and perform successfully.

Will the hair system take dye the same way as growing hair?

Our hair systems will not only take dye but the colour will take to the system, 1 to 3 times faster than natural growing hair.

Will I be able to straighten or dry blow my hair system?

Your hair system will probably have a temperature limit but providing you take care and keep within this limit you can style your hair with heated appliances in the same way you would with real hair.

Do you offer transplants, hair regrowth products or any medication?

No, we do not offer hair transplants, hair regrowth products or and medicines related to hair loss.

Do you have any stock hair systems?

At present time we can only offer bespoke hair systems and not stock.

Will you ever supply stock hair systems?

At hair4all London, we aim to produce the highest quality bespoke non-surgical hair replacement systems at an affordable price. If we feel that a stock hair system fits our criteria and delivers at a high standard, then we will always look into this option. Until then we will only stock bespoke hair systems.

Frequently Asked Questions about our UK Orders and Services

I want to go ahead! How do I purchase a hair replacement system? If I am in the UK?

We recommend that you visit ‘Our Prices page to get familiar with what we have on offer and then visit us for a Free Consultation. You can either book in online via our booking form on our dedicated days and times or if no slots are available then contact our team on 01454 321 335 or request a call back via the contact us page

I want to place an order for another hair system. How should I do this?

Please contact us on 01454 321335 and a team member will assist you with your order.

Do you offer Free Consultations over Skype if I live in the UK?

Yes, if you live in the UK and are unable to visit us then we can provide you with a Free Consultation through Skype. For more information, please click here.

Is Bristol the only branch offering hair systems in the UK? What about other major cities, Manchester, London, Scotland, Liverpool, Cardiff, etc?

At present time, we require all our orders to be purchased directly from hair4all London in Bristol. If you are unable to visit us for the visiting, then we will assist you as much as possible to find a local stylist nearest to you.

Can you guarantee that you will find someone for my fitting if I need help finding one?

Our team will assist you as much as they can to find a local stylist for you, but we cannot always guarantee this due to geographic reasons and what is available.

Do you offer regrooms?

Yes, please visit our Our Prices page for more information, click here.

Do you offer regroom in the UK?

Yes, please visit Our Prices page for more information, please click here.

How much is a regroom?

Our regrooms start from as little as £60. For more information, please click here.

What if I live in the UK, but it’s too far to visit your branch in Bristol for a Regroom? How can you help me?

Our dedicated team will look to assist you with your regroom process, with the options of undertaking it yourself with training and actively helping you seek a stylist local to you. For more information, please click here.

I am a customer of yours and wish to book myself in online for a regroom? Is that possible?

Yes, we have an online booking service for existing customers and regrooms. For more information, please click here.

Frequently Asked Questions about our International Orders and Services

I want to go ahead! How do I purchase a hair replacement system? If I am outside of the UK?

Please visit our ‘International Enquiries’ page and follow the step by step guide. For more information, please click here.

I live outside of the UK, why can’t I book myself in for a Free Consultation using your online service?

At this time, we are not offering this service to our international customers. We have a dedicated International Orders page that will explain the process, step by step. For more information, please click here.

I live outside of the UK and worried that if I purchase a hair system, I won't be able to find a stylist and undertake my fitting.

Our team will assist you as much as they can to find a local stylist for you.

Can you guarantee that you will find someone for my fitting if I need help finding one?

Our team will assist you as much as they can to find a local stylist for you, but we cannot always guarantee this due to geographic reasons and what is available.

What if I live outside of the UK? Can I have a regroom?

If you have purchased a hair system from us, you can either seek a stylist yourself, or a team member will assist you as much as possible to find one, nearest to you. For more information, please click here.

Do you offer regroom outside of the UK?

At present time, we do not directly offer regrooms outside of the UK.

Frequently Asked Questions about our Stylists and Franchisee Opportunities

I want to become a mobile stylist in the UK. How can I join your team?

Please visit our Become a Mobile Stylist/Franchisee’ page. For more information, please click here.

Do I need to be a qualified to become a mobile stylist for hair4all London?

We except applications from anyone who are college students to anyone who are more experienced. For more information, please click here.

I live outside of the UK and I want to become a mobile stylist. Can I join your team?

At present time, we are not excepting applications from outside of the UK.

I am interested in becoming a franchisee. How do I learn more about this?

Please visit our Become a Mobile Stylist/Franchisee page. For more information, please click here.

I live outside of the UK and want to become a franchisee. Is this possible?

At present time, we are not excepting applications from outside of the UK.

Frequently Asked Questions about our Payments and Services

Do I need to pay a deposit for the hair system?

Yes, all bespoke hair systems require a £400 (Optional £250) deposit of which are non-refundable.

How much do I have to pay for the deposit?

All bespoke hair systems require a £400 (Optional £250) deposit of which are non-refundable.

When do I pay for the deposit?

We require a deposit when the order is placed, during your Free Consultations, if you wish to go ahead. For more information, please click here.

Do I pay for the hair system up front, or at a later date?

If you wish to pay for the hair system up front, we can arrange that, if you cannot then full details of the expected payment time will be discussed and arranged in your Free Consultation. For more information, please click here.

Is there any warranty on the hair system?

All our hair systems come with a 3 month warranty.

I am nervous about going ahead with a hair system. What should I do?

We understand that that this can be both a nervous and an exciting time when looking to go ahead with a hair system. Our dedicated team are always on hand to assist you during this time.

I am worried people will know that I have a hair system. Will you keep my privacy private?

Yes, our team respects our customers privacy policy and will always adhere to this. For more information, please click here.

Why should I choose hair4all London over other companies?

hair4all London has fast become the number one market leader in the hair replacement industry, where we believe our expertise is second to none.

Do you offer payment plans?

At this time, we do not offer payment plans.

Can I cancel my order at any time? Will I lose my deposit?

If you wish to cancel your order then our team will assist you with this, but all our deposits are non-refundable.

I need the hair system now, I cannot wait 12 to 14 weeks, is this possible?

As we pride ourselves on producing the highest quality hair replacement systems, we can only offer a 12 to 14 week return time.

I have sent you a question through your contact page, what is the average response time for this?

Please note due to the high volume of emails that we receive, we aim to respond to all our enquires within 48 to 72 hours.

Call Us

If you would like to speak with a team member to book a free consultation, assistance or advice. We’d love to hear from you.

Book a Consultation (UK)

If you would like to book online for a free consultation on our dedicated dates.

International Enquiries

If you would like to learn more about placing an order with us for those living outside of the UK