All customer content will be treated with complete privacy and we will not distribute images or video content unless agreed upon by both parties.
We understand the importance of customer privacy and our team are committed to adhering to these policies at the highest standard possible.
Use of private information policy (GDPR)
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
Any information provided within our website contact form will be used solely for the purposes of your enquiry. Under the General Data Protection Regulations coming into effect on 25th May 2018, any marketing material received from hair4all London ltd from said date, will be agreed upon by both parties through sign up newsletter form, or any other opt in marketing consent forms.
How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
We collect your email address when you sign up for one of our newsletters.
We ask for your account and contact information when you purchase from us.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we hold
When you contact us by email or through our website, we collect your name, email address, phone number, location, and your hair loss history, if you’ve given us that.
If you sign up for a newsletter, we only collect your email address.
When you buy something from us, we collect your name, email address, phone number, and a delivery address.
If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
Where we store your information
When you contact us by email or through our website, we store your information in Microsoft Office 365, Solve and Salon Advantage, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in benchmark email, which is the marketing platform we prefer. When you buy something, your information is stored in Microsoft Office 365, Solve and Salon Advantage, our ecommerce platform, and if we do business, we store your information in our account’s software. We chose these systems partly for their commitment to security.
What we use your information for
We may occasionally use your contact information to send you details of our products and services, only when you have opted in to receive such information and agreed upon by both parties as of 25th May 2018, Under the General Data Protection Regulations. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders. If you have given consent for hair4all London ltd to send you marketing material before 25th May 2018 then you will continue to receive this information. If you wish to opt out at anytime, then contact us on 01454 321335 or by using the ‘unsubscribe’ feature at the bottom of each marketing email.
Who’s responsible for your information at our company
Katie Warner, our Administrator, or Phil Osmond, Managing Director is responsible for the security of your information. You can contact them by email at firstname.lastname@example.org, email@example.com or by phone on 01454 321335 if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.